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Exchange/Refunds

This Return Policy (“Policy”) is an effort by the (“F&W MADE Brand”) to continuously provide a signature quality customer service for all customers. This Policy will provide staff and even the customers themselves, the procedures, guidelines, limitations and legal considerations about the management of returned products in cases of issues regarding quality, refund, and other exchanges of unwanted products and goods. Scope and Limitations This Policy will help and guide the staff, and even the customers themselves, in the procedures, guidelines, limitations, and legal considerations on the management of returned products in cases of issues regarding quality, refund, and other exchanges of products and goods (“items”). Moreover, this Policy will cover all the items sold by the F&W MADE Brand, and are subject and limited to the items’ condition upon return. Provisions ITEM RETURN, REFUND AND EXCHANGE Items purchased from the Company can be returned, exchanged, or refunded within fourteen (14) days from the date of purchase. Customers must present the item’s proof of purchase to the officer in charge before a refund or exchange will take place. Items returned without this or in a condition beyond normal wear and tear will not be eligible for an exchange or refund. EXCHANGE Item exchange only applies to items returned due to mistakes, damages and defects on the item. Returned items for exchange will undergo a strict process of assessing its condition before a replacement will take place. If an item cannot be replaced you will be automatically refunded. REFUND Refunds only apply to items returned and where product exchange is impossible due to the unavailability of similar items. No refunds should be made without assessing or ascertaining the condition of the returned item or the availability of a replacement item by the officer in charge. CONDITION OF THE RETURNED PRODUCT All items subject to this Policy must be returned in its normal packaging condition or an unused condition if purchased with damages or defects. The condition of all returned items will undergo a strict assessment process by the officer in charge.

This Exchange/Refund/Return Policy is an effort by the (“F&W MADE Brand”) to continuously provide a signature quality customer service for all customers. This Policy will provide staff and even the customers themselves, the procedures, guidelines, limitations and legal considerations about the management of returned products in cases of issues regarding quality, refund, and other exchanges of unwanted products and goods.

Scope and Limitations

This Policy will help and guide the staff, and even the customers themselves, in the procedures, guidelines, limitations, and legal considerations on the management of returned products in cases of issues regarding quality, refund, and other exchanges of products and goods (“items”). Moreover, this Policy will cover all the items sold by the F&W MADE Brand, and are subject and limited to the items’ condition upon return.

Provisions

 

  • ITEM RETURN, REFUND AND EXCHANGE

Items purchased from F&W MADE can be returned, exchanged, or refunded within fourteen (14) days from the date of purchase. Customers must present the item’s proof of purchase to the officer in charge before a refund or exchange will take place. Items returned without this or in a condition beyond normal wear and tear will not be eligible for an exchange or refund.

 

  • EXCHANGE

Item exchange only applies to items returned due to mistakes, damages and defects on the item. Returned items for exchange will undergo a strict process of assessing its condition before a replacement will take place. If an item cannot be replaced you will be automatically refunded.

 

  • REFUND

Refunds only apply to items returned and where product exchange is impossible due to the unavailability of similar items. No refunds should be made without assessing or ascertaining the condition of the returned item or the availability of a replacement item by the officer in charge.

 

  • CONDITION OF THE RETURNED PRODUCT

All items subject to this Policy must be returned in its normal packaging condition or an unused condition if purchased with damages or defects. The condition of all returned items will undergo a strict assessment process by the officer in charge.